Apply for a job at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to
communicate, rise above their daily challenges and drive economic and socialdevelopment.

1)Position: Key Account Manager

Job Description

Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment

• Responsible for the acquisition & retention of prospective and existing corporate, government and non for profit organization in the zone
• Create opportunities to run presentations of our Corporate products to sector of assignment
• Drive the sale and activation of all relevant products across the corporate and government sector
• Grow the usage of Corporate products in across the corporate and government sector
• Create exceptional opportunities to sell special products like Cloud, Devices, Blackberry’s and data cards in the sector

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

• Monitor the activities of competition and develop or recommend counter measures to win competition

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement.

• Develop good relationship management processes with both existing accounts and prospective customers.
• Maintain an account development plan and data base of customer within the sector including action plan to increase  Airtel CMS and RMS within the sector

Responsible for the weekly and monthly reports on subscribers activities, bill delivery and collection in the corporate and government sector

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector
• Maintain and manage database of all Corporate customers in your sector
• Maintain quality and healthy sales pipeline , capturing all opportunities and updating such

Establish and maintain excellent relationship management with existing subscribers within the sector

• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with Government / Corporate accounts all in a view to drive sale of our corporate products and revenue growth.

Desired Skills & Experience

• 3-5 years preferably in FMCG, Consumables & Telecom

Personal Characteristics & Behaviour

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization

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2)Regional High Value Executives

Job Description

Responsible for the implementation, acquisition & retention strategy for prospective and existing high value consumer in sector of assignment

• Responsible for the implementation, acquisition & retention strategy for prospective and existing high value consumer   accounts in the zone
• Create opportunities to develop multitudes of channels and routes of market for acquisition of  High Value Consumer

Responsible for relationship management of customer in this sector, guided by the defined quality of service and exceptional customer management required for this segment

• Drive the sale and activation of the above products across the sector.
• Grow the usage of High Value Consumer in the sector allocated to you
• Create exceptional opportunities to sell special products like Blackberry’s, data cards and high end devices  in the sector

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures          

• Monitor the activities of competition and develop or recommend counter measures to win competition

Responsible for the day to day management of all Airtel relationships in the sector.    

• Develop good relationship management processes with both existing accounts and prospective high value customers.
• Encourage and develop opportunities to have Airtel presence in all touch points relevant to the high value segment

Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the sector of assignment    

• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your segment.
• Maintain and manage database of all High Value customers in your segment

Establish and maintain excellent relationship management with existing High Value Consumer (Prepay & Post Pay) subscribers within the sector    

• Encourage and develop opportunities to have Airtel presence in all locations and touch points for the segment
• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with High Value Consumer in a view to drive sale of our and revenue growth

Desired Skills & Experience

3-5 years preferably in FMCG, Consumables & Telecom

Relevant experience handling high net worth individuals or corporate accounts within the telecoms industry.

Other Requirements: The schedule of this role is quite inconsistent and may include nights, weekends, and holidays.

Personal Characteristics and Behaviour

• Customer Service Skills
• High level of professionalism in both appearance and attitude.
• Authoritative, ultra professional experts with an inviting and friendly demeanor
• Demonstrated passion for sales and delivering unparalleled customer service
• Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.
• Patience, flexibility, tact, integrity, and dependability.
• Strong written and verbal communication skills
• Selling skills, organizational skills, and self-directed time management skills
• Ability to plan daily/periodic operations
• Proficiency in Microsoft Office, especially PowerPoint presentations
• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization

Company Description

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable rechargedenominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

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